You can choose to pay using Credit Card / Online Banking / ATM Transfer after you have make the booking. Please follow the instruction given in the booking ticket that is send to your email after you made a booking. You will receive a booking confirmation email with booking ticket number once you complete the payment, and the booking is deemed confirmed.

Alternatively, if the host show their contact details on the site, you may contact them directly to make booking and make payment directly to the host, if required.

• Free Cancellation (Full Refund)*: 7 days BEFORE check-in date.
• First Night Penalty*: 'No Show' or cancellation made within 7 days BEFORE check-in date.

*All cancellation & refund is subject to a processing fee of MYR 10.00 + 5% Payment Gateway Charges

Note: Some host may have different cancellation policy from what stated above, and it will be shown in the details page of the host accommodation listing. Please check the cancellation policy before you make any booking confirmation.

Please visit this page to learn more.

Yes. To ensure that both host and guest can enjoy the best direct booking service, a fixed fee (as low as RM 39 per month) will be charged, and we don't charge you commission for the booking.

Note: if you opt for Softinn to collect online payment on behalf (Credit Card, Online Banking, Paypal), a 5% payment gateway charge will be imposed for each paid booking.

We will list it on LetsGoHoliday.my, some of our exclusive travel partners, and running advertisment on Facebook. However, if you wish to be listed with our exclusive partners, you must accept 'Instant Booking' and allow people from different country, religion, race to stay at your property.

Click here to manage your listing in the Extranet.
Please write us an email at [email protected] if you need further help in editing your listing.

Once you sign-up to sell online, you will be given a login to manage the Rates and Room Availability.
You can even run promotion on our system and manage your bookings online.

Yes, if the customer make a paid booking and paid via Softinn. We will notify you for a cancellation request.

Based on your cancellation policy, we will perform the refund or penalty accordingly.

Note: You may state your cancellation policy in your listing or we will use our standard cancellation policy which is full refund for any cancellation done 7 days before check-in.

If you opt to collect payment by host (yourself), Softinn will not handle the cancellation case on behalf, as payment and confirmation is done by the host.

If you opt for Softinn to collect payment on behalf, we will get full payment from your customers to secure the booking on your behalf and then bank in to you at twice every month based on check-out date.

You may refer to our Payment Process Guide for more information.

If you opt for Softinn to collect payment on behalf, we will get full payment via Credit Card, Online Banking or Bank Transfer from your customers to secure the booking on your behalf and bank in twice every month. You may refer to our Payment Process Guide for more information.

Alternatively, you may opt to collect payment by host (yourself), we will not charge you commission or payment gateway charge for booking that you opt to collect by yourself (host).

If you need any technical assistance, feel free to reach us at our Facebook or email us at [email protected]. We will be more than happy to assist.

If you have any general inquires about the Site or about our services, feel free to reach out to our marketing team at [email protected] or visit this page to submit your enquiry.